With clients all over the world, the manual process of inputting data from paper-based or PDF cargo manifests into their invoicing systems was both time consuming and error-prone, often causing delayed billing cycles and client disputes.
The Human Approach:
Launch Consulting examined the billing and dockside operations workflows. These processes were paper dependent, relied on manual data entry, and often the exact same data was re-keyed multiple times into multiple systems. Not only was this inefficient, but also led to inaccurate and inconsistent data. Manual keying was causing both long hours of fatiguing data entry for their employees and client disputes when data points didn’t match shipboard manifests.
Improving the human experience by reducing the need for manual entry of hard-copy or PDF-based data into their existing systems was Launch Consulting’s goal. Using Google Cloud Platform’s native Optical Character Recognition (OCR) capabilities, office administrative personnel can now input shipboard manifests and have that data uniformly and consistently entered into their invoicing and billing systems.
A Future-Proof Holistic View
Using Google Cloud Platform, Launch Consulting built an online portal for PathogenDx that allows secure ways for ﬁeld agents, growers, seed suppliers, and others to access both the analysis engine and generated reports—allowing a more holistic view of the testing results in relation to other samples.